Frequently Asked Questions
Everything you need to know about shopping with Lolo.
What are your shipping times?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 days depending on the destination.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
Yes, all Lolo products come with a 1-year limited warranty against manufacturing defects from the date of purchase.
Can I change or cancel my order?
Orders can be modified or canceled within 2 hours of placement. Please contact our support team immediately if you need to make a change.